Refund policy

Summary

• WordPress plugin (Cartlet Pro and Combo): full refund within 14 days of purchase.
• Shopify app: 7-day free trial on Pro; charges are billed through Shopify and you can cancel any time.
• Free plugin: free forever, so there’s nothing to refund.

WordPress plugin: 14-day refund

If you buy a Cartlet Pro license for WooCommerce – yearly or lifetime, for 1 site, 5 sites or unlimited sites – and it isn’t right for you, ask for a refund within 14 days of the purchase date and we’ll refund the full amount you paid. You don’t need to give a reason, though we’d love to hear how we could do better.

This also applies to yearly renewals: ask within 14 days of the renewal date for a full refund of that renewal.

After 14 days, payments are generally non-refundable. If something went wrong – for example you were charged twice – write to us and we’ll put it right.

Combo plans

Combo plans cover Cartlet Pro for WooCommerce and for Shopify. You can ask for a full refund of a Combo purchase or renewal within 14 days, as for the WordPress plugin.

Shopify app

The Cartlet Shopify app will have a free plan and a 7-day free trial of every Pro feature, so you can try it before you pay. If you uninstall the app or cancel Pro during the trial, you won’t be charged.

Shopify app charges are billed by Shopify on your Shopify invoice, monthly or yearly. You can cancel at any time by changing your plan or uninstalling the app; your plan stays active until the end of the period you’ve paid for. Refunds for Shopify app charges are made at our discretion and issued through Shopify – contact us and we’ll review your request.

How to ask for a refund

Email us at [email protected] from the email address you used to buy, with your order or license number. We’ll reply as soon as we can, usually within a few business days.

Approved refunds are sent back to the original payment method. Depending on your bank or card provider, it can take 5–10 business days to appear.

After a refund

When a refund is issued, the license or plan it covers is cancelled. Cartlet Pro features stop working, and updates and support end for that license. Your store keeps working with the free Cartlet plugin, and your shared and saved carts stay in your own database.

Changes to this policy

We may update this policy from time to time. Changes apply to purchases made after the “Last updated” date above; the policy shown when you bought applies to your purchase.

Contact

Ashik
Email: [email protected]